FAQs
General Questions
Q: How do I create an account?
To create an account, click on the "Sign Up" or "Register"
button on the homepage, fill out the required information, and follow the prompts to verify your email
address.
Q: How can I update my email address?
You can update your email address by logging into
your account, navigating to the "Account Settings" or "Profile Settings" section, and editing the email field.
Q: What should I do if I forget my password?
If you forget your password, click on the
"Forgot Password" link on the login page, enter your email address, and follow the instructions sent to your
email to reset your password.
Product/Service Specific
Q: How do I track my order?
To track your order, log into your account and go to the
"Orders" or "Order History" section. You will find tracking information there once your order has shipped.
Q: What payment methods do you accept?
We accept a list of accepted payment methods such
as credit cards, PayPal, etc. Payment methods may vary based on your location.
Q: Can I cancel or modify my order after it has been placed?
Orders can often be canceled
or modified within a short period after placement. Please contact our customer support as soon as possible for
assistance.
Guides and Tutorials
How to Use Our Dashboard: [Watch Video]
User Guides
• Step-by-step instructions on how to use the site or its features.
Video Tutorials
• Visual aids demonstrating processes or features.
Troubleshooting
Technical Support
Q: Why am I having trouble logging into my account?
Ensure you are using the correct
email and password combination. If issues persist, try resetting your password or clearing your browser's
cache and cookies.
Q: Why is my account locked?
Your account may be locked due to multiple unsuccessful
login attempts or suspicious activity. Contact our support team to unlock your account.
Q: I'm not receiving emails from your website. What should I do?
Check your spam/junk
folder and mark our emails as "Not Spam." Ensure your email settings allow messages from our domain. Contact
support if issues persist.
Contact Support
If you have any questions, encounter issues, or need assistance that isn't addressed in our FAQs, our support team is here to help. You can reach us through the following methods:
- Email: For general inquiries and support, email us at rbjpjsalonsupplies@gmail.com.
- Live Chat: Chat with a support representative directly on our website during business hours.
- Phone: Call our support hotline at +1-800-123-4567. Available Monday to Sunday, 8 AM to 7 PM.